The Temecula Experience

Temecula Valley will build a reputation for being the wine country of Southern California. It is most uniquely noted for its casual and picturesque wine region that inspires a wide variety of events, attractions and amenities -creating a robust destination. A place where people make connections, refresh and have fun. While each visit promises a rich, new experience, it's always enhanced by the sunny, relaxed spirit synonymous with Southern California.

Mission Statement:

Create a memorable experience for guests visiting Southern California Wine Country, by offering warm, gracious, and definitive guest service, inspiring our guests to visit again.

Core Service Principles:

• Sincerity  -  Offer genuine and intentional service, because you enjoy and desire to satisfy the customer.

• Enthusiasm  -  Passionately serve the customer. Make sure it comes from your heart.

• Respect  -  Treat each customer with reverence.  They are the cornerstone of your job.

• Vision  -  Commit to anticipating and recognizing what the customer will need, before they communicate it.

• Intervention  -  Immediately resolve customer problems with grace and professionalism.  You are empowered to ensure customer is happy before they leave the property.

• Care  -  Be accountable and responsible to provide consistent sustained service levels.

• Enjoyment  -  Enjoy your customers and your workplace, as your mood is contagious to those around you.

Service Commitments:

•·         I will make the customer feel valued and appreciated.

•·         I will ensure the customer knows I am happy to serve them.

•·         I will make customer happy they have selected my company over the competitor.

•·         I will earn my customer's patronage, referrals and loyalty.

•·         I will welcome the customer as if a guest in my own home.

•·         I will never inconvenience a customer.

•·         I will be genuine in service in order to obtain the customer's repeat business.

•·         I will create a total care experience by anticipating the customer's needs.

•·         I will inform the customer that it was a pleasure to care for them.

Nick Trebesch, Valet Attendant at Pechanga Resort & Casino - Winner of the Spotlight Award 2nd Quarter 2010

Jeff Littrell, Banquet Manager at Wilson Creek Winery - Winner of the Spotlight Award 1st Quarter 2010

Ray Robberson (and wife), Driver with Grapeline Wine Country Shuttle - Winner of the Spotlight Award 3rd Quarter 2009

Joel Reese, Hosting and Tours with Leonesse Cellars - Winner of the Spotlight Award 1st Quarter 2009