Spotlight on Service
In This Section
The Temecula Experience
Temecula Valley will build a reputation for being the wine country of Southern California. It is most uniquely noted for its casual and picturesque wine region that inspires a wide variety of events, attractions and amenities -creating a robust destination. A place where people make connections, refresh and have fun. While each visit promises a rich, new experience, it's always enhanced by the sunny, relaxed spirit synonymous with Southern California.
Mission Statement:
Create a memorable experience for guests visiting Southern California Wine Country, by offering warm, gracious, and definitive guest service, inspiring our guests to visit again.
Core Service Principles:
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Sincerity - Offer genuine and intentional service, because you enjoy and desire to satisfy the customer.
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Enthusiasm - Passionately serve the customer. Make sure it comes from your heart.
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Respect - Treat each customer with reverence. They are the cornerstone of your job.
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Vision - Commit to anticipating and recognizing what the customer will need, before they communicate it.
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Intervention - Immediately resolve customer problems with grace and professionalism. You are empowered to ensure customer is happy before they leave the property.
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Care - Be accountable and responsible to provide consistent sustained service levels.
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Enjoyment - Enjoy your customers and your workplace, as your mood is contagious to those around you.
Service Commitments:
•· I will make the customer feel valued and appreciated.
•· I will ensure the customer knows I am happy to serve them.
•· I will make customer happy they have selected my company over the competitor.
•· I will earn my customer's patronage, referrals and loyalty.
•· I will welcome the customer as if a guest in my own home.
•· I will never inconvenience a customer.
•· I will be genuine in service in order to obtain the customer's repeat business.
•· I will create a total care experience by anticipating the customer's needs.
•· I will inform the customer that it was a pleasure to care for them.
Nick Trebesch, Valet Attendant at Pechanga Resort & Casino - Winner of the Spotlight Award 2nd Quarter 2010
Jeff Littrell, Banquet Manager at Wilson Creek Winery - Winner of the Spotlight Award 1st Quarter 2010
Ray Robberson (and wife), Driver with Grapeline Wine Country Shuttle - Winner of the Spotlight Award 3rd Quarter 2009
Joel Reese, Hosting and Tours with Leonesse Cellars - Winner of the Spotlight Award 1st Quarter 2009







