The Temecula Experience

Temecula Valley will build a reputation for being the wine country of Southern California. It is most uniquely noted for its casual and picturesque wine region that inspires a wide variety of events, attractions and amenities -creating a robust destination. A place where people make connections, refresh and have fun. While each visit promises a rich, new experience, it's always enhanced by the sunny, relaxed spirit synonymous with Southern California.

Mission Statement:

Create a memorable experience for guests visiting Southern California Wine Country, by offering warm, gracious, and definitive guest service, inspiring our guests to visit again.

Core Service Principles:

• Sincerity  -  Offer genuine and intentional service, because you enjoy and desire to satisfy the customer.

• Enthusiasm  -  Passionately serve the customer. Make sure it comes from your heart.

• Respect  -  Treat each customer with reverence.  They are the cornerstone of your job.

• Vision  -  Commit to anticipating and recognizing what the customer will need, before they communicate it.

• Intervention  -  Immediately resolve customer problems with grace and professionalism.  You are empowered to ensure customer is happy before they leave the property.

• Care  -  Be accountable and responsible to provide consistent sustained service levels.

• Enjoyment  -  Enjoy your customers and your workplace, as your mood is contagious to those around you.

Service Commitments:

• I will make the customer feel valued and appreciated.
• I will ensure the customer knows I am happy to serve them.
• I will make customer happy they have selected my company over the competitor.
• I will earn my customer's patronage, referrals and loyalty.
• I will welcome the customer as if a guest in my own home.
• I will never inconvenience a customer.
• I will be genuine in service in order to obtain the customer's repeat business.
• I will create a total care experience by anticipating the customer's needs.
• I will inform the customer that it was a pleasure to care for them.

Spotlight on Service Award Winners 2011

Sean Suthers January 2011 South Coast Winery	Julie Brooks February 2011 Chilis Bar & Grill	Katrina Arnold March 2011 Claim Jumper

David Owthwaite April 2011 Wiens Family Cellars	Becky Jagoda May 2011 Leonesse Cellars	Mary Goulette June 2011 Shakey’s Pizza

Cassandra Resewehr July 2011 Keyways Vineyard & Winery	Diane Flynn August 2011 South Coast Winery Resort & Spa	Sonya Dopp September 2011 Viva Vino

Sonya Dopp October 2011 Mission Oaks National Bank	Noah Churchill November 2011 Quality Inn	Matthew Miller December 2011 Front Street Bar & Grill Baily’s Fine Dining

Spotlight on Service Award Winners 2010

Mackenzie Carter June 2010 Redhawk Golf Club	Ty Tyler July 2010 Ponte Family Estate Winery	Christine Briggs August 2010 Yardhouse Restaurant
Sarah Sethman September 2010 Marie Calendars	Christopher Martin October 2010 AT&T