Spotlight on Service
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The Temecula Experience
Temecula Valley will build a reputation for being the wine country of Southern California. It is most uniquely noted for its casual and picturesque wine region that inspires a wide variety of events, attractions and amenities -creating a robust destination. A place where people make connections, refresh and have fun. While each visit promises a rich, new experience, it's always enhanced by the sunny, relaxed spirit synonymous with Southern California.
Create a memorable experience for guests visiting Southern California Wine Country, by offering warm, gracious, and definitive guest service, inspiring our guests to visit again.
Core Service Principles:
Sincerity - Offer genuine and intentional service, because you enjoy and desire to satisfy the customer.
Enthusiasm - Passionately serve the customer. Make sure it comes from your heart.
Respect - Treat each customer with reverence. They are the cornerstone of your job.
Vision - Commit to anticipating and recognizing what the customer will need, before they communicate it.
Intervention - Immediately resolve customer problems with grace and professionalism. You are empowered to ensure customer is happy before they leave the property.
Care - Be accountable and responsible to provide consistent sustained service levels.
Enjoyment - Enjoy your customers and your workplace, as your mood is contagious to those around you.
- I will make the customer feel valued and appreciated.
- I will ensure the customer knows I am happy to serve them.
- I will make customer happy they have selected my company over the competitor.
- I will earn my customer's patronage, referrals and loyalty.
- I will welcome the customer as if a guest in my own home.
- I will never inconvenience a customer.
- I will be genuine in service in order to obtain the customer's repeat business.
- I will create a total care experience by anticipating the customer's needs.
- I will inform the customer that it was a pleasure to care for them.
Spotlight on Service Award Winners 2012
Date Nominee Name Company Title
Jan 02 Cathi Stark Pottery Barn Assistant Store Manager
Jan 08 William "Billy" Hornaday Raviolis Osteria Murrieta Server
Jan 08 "Lefty" Lesley Aquino Mo's Egg House Waitress
Jan 16 Breann Ison Romano's Macaroni Grill Bartender
Jan 24 Vincent Campos AT&T Mobility Sales Consultant
Jan 26 Fiore Giorgianni Meritage at Callaway Winery Server
Feb 14 Bren Deebus Lorimar Winery Wine Sales
Mar 08 Sean Suthers South Coast Winery & Resort Food Service Professional
Mar 21 Salvador Hernandez Jr. Sorrell Restaurant/Bistro Server/Busser
Apr 17 Anabel Chavez The Bank Mexican Restaurant Waitress
Apr 30 Katie McRae La Cocina Bar & Grill Head Server
Jun 18 Shelby Jordan The Customer Service Experts CS Ambassador
Jun 21 Mike Miles Grapeline WC Shuttle Driver
Jun 21 Melissa McKnight Grapeline WC Shuttle Driver
Jun 21 Barry Bushatz Stryder Transportation Driver
Jun 21 Ferril Gray Magical Adventures Driver
Jun 21 Gigi DiBernardo E.A.T. Marketplace Associate
Jun 21 Scott Kiralla Friar Tux Associate
Jul 28 Ashley Scott The Lazy Dogg Cafe Server
Jul 31 Amy Pruett Europa Village Winery Concierge
Aug 13 Jeffrey Sherwood Soro's Mediterranean Grill Manager
Aug 21 Kathy Garwood South Coast Winery & Resort Lead Locker Room Attendant
Aug 23 Aubree Creamer BJ's Restaurant Server
Sep 12 Derek Adams Red Lobster Server
Dec 31 Zachary Ethan Miramonte Winery Server/Pourer & Tour Guide
Spotlight on Service Award Winners 2011
Date Nominee Name Company
January Sean Suthers South Coast Winery Resort & Spa
February Julie Brooks Chili's Bar & Grill
March Katrina Arnold Claim Jumper
April Becky Jagoda Leonesse Cellars
May David Owthwaite Weins Family Cellars
June Mary Goulette Shakey's Pizza
July Cassandra Resewehr Keyways Vineyard & Winery
August Diane Flynn South Coast Winery Resort & Spa
September Salvador Herrera Viva Vino
October Sonya Dopp Misson Oaks National Bank
November Noah Churchill Quality Inn
December Matthew Miller Front Street Bar & Grill